Support
Need help with İkimiz? Write to [email protected] — we usually reply within two working days.
Common questions
How do we pair? One of you opens the app and reads out the six-character invite code shown on the pairing screen. The other types it in. That's it — from then on both phones share the same star.
My partner's status isn't updating. Check that both phones have an internet connection. The app reconnects automatically; pulling the app to the foreground forces a refresh. If it still doesn't update, unpair and pair again — but note that unpairing deletes your shared moments.
Does one subscription really cover both of us? Yes. One person subscribes and both accounts get premium. You do not need two subscriptions.
How do I cancel? Google Play → Payments & subscriptions → Subscriptions → İkimiz → Cancel. Deleting the app does not cancel the subscription.
I got a new phone. Sign in with the same e-mail address. Your pairing and your constellation come back automatically.
What happens if we unpair? All shared moments — pulses, notes, drawings, your constellation — are permanently deleted from the server for both of you. This cannot be undone.
How do I delete my account? See the Account & Data Deletion page.